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Southwest, Delta, American temporarily grounded by computer outage

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Big trouble for multiple airlines…system-wide outages across the country. Veuer’s Nick Cardona has that story.
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Multiple airlines, including Southwest, American and Delta, saw their planes temporarily grounded early Monday morning due to a computer outage in a central system. As a result, travelers can expect lingering flight delays as airlines play catch-up.

The Federal Aviation Administration said several airlines experienced issues with AeroData, a program that provides weight-and-balance information that is necessary to grant clearance for takeoff. The FAA said severity varied by airline.

Southwest Airlines said the outage grounded flights for about 40 minutes.

Airline spokesman Dan Landson said that scattered flight delays are anticipated and customers should check Southwest.com for the latest updates on specific flights.

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“We’re working with customers on any impacts to their travel plans and we appreciate their understanding as we place nothing higher than the safe operation of every flight,” he said in a statement.

By 8:15 a.m. EDT, American Airlines announced via Twitter that the issue, which had affected its regional flights, had been resolved

“Earlier this morning, AeroData had a technical issue that impacted a few of our regional carriers,” American spokesman Ross Feinstein said in a statement. “This technical issue has been resolved. We apologize to our customers for the inconvenience.”

 

Delta spokeswoman Savannah Huddleston said that airline was also back up and running after the AeroData outage, which had prevented its regional Delta Connection flights from taking off.

“A brief third-party technology issue that prevented some Delta Connection flights from being dispatched on time this morning has been resolved,” she said in a statement. ”No cancellations are expected due to the issue and our teams are working to resolve some resulting delays.”

Delta advised travelers to check their flight’s status.

Passengers complaining about the delays on Twitter said they were told it was a pilot paperwork issue.

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Read or Share this story: https://www.usatoday.com/story/travel/flights/2019/04/01/southwest-american-delta-flights-grounded-monday-outage-aerodata/3329537002/

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